Thursday, November 29, 2007

The Good, the bad, and the ugly.

The Good: The Broadway strike ends today! Whew!

The Bad: We had to say goodbye to my family's precious dog yesterday. She had been sick so it's not a huge surprise but I'm mad at myself for not going to see her over the weekend.

The Ugly: A woman was in the store earlier today asking for Advent calendars, which we didn't have. She filled out a comment card suggesting we get them and left her email address on it. A couple hours later we actually got some Advent calendars in! Too funny! I sent her an email, she replied asking if we could send them to her, I replied explaining shipping costs, she called the store, asked specifically for me, told me how sweet it was of me to email her... and proceeded to chew me out for our "ridiculous" shipping charges. I know I don't have my head back in the game 100% but this was so unreasonable I almost just hung up on her. I had gone out of my way to help her find what she was looking for and then she went out of her way to be ugly to me. Merry Christmas!


Trevor said...

'tis the season to be an amazing ass to nice people trying to help you

Chasing Travel said...

Ah the joys of customer service. I am sorry about the family dog.